Need Help? (888) GET LABS

Personalabs Notice of Privacy Practices

EFFECTIVE DATE: March 2nd 2017


Understanding Your Health Record/ Information

Each time you visit a hospital, physician, dentist, or other healthcare provider, a record of your visit is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment.

This information often referred to as your health or medical record, serves as a basis for planning your care and treatment and serves as a means of communication among the many health professionals who contribute to your care.

Understanding what is in your record and how your health information is used helps you to ensure its accuracy, better understand who, what, when, where, and why others may access your health information, and helps you make more informed decisions when authorizing disclosure to others.

Your Health Information Rights

Unless otherwise required by law, your health record is the physical property of the healthcare practitioner or facility that compiled it. However, you have certain rights with respect to the information. You have the right to:

  1. Receive a copy of this Notice of Privacy Practices from us upon enrollment or upon request.
  2. Request restrictions on our uses and disclosures of your protected health information.
    Personalabs will never disclose your ePHI to anyone but yourself, the physician network that work with Personalabs to provide your lab orders and oversight, and the health department if there is a positive result that is reportable.
  3. Request to receive communications of protected health information in confidence. You can receive access to all your data yourself via your patient portal.
  4. Inspect and obtain a copy of the protected health information. You can do this when you like as you have access to your lab results and orders in your patient portal.
  5. Request an amendment to your protected health information. You can update your PHI when you wish by contacting customer service. Answer two security questions and your information will be updated. Your lab results will never be kept as they are.
  6. Receive an accounting of disclosures of protected health information made by us to individuals or entities other than to you, except for disclosures:
    • to carry out treatment, payment and health care operations as provided above;
    • to persons involved in your care or for other notification purposes as provided by law;
    • to correctional institutions or law enforcement officials as provided by law;
    • for national security or intelligence purposes;
    • that occurred prior to the date of compliance with privacy standards (April 14, 2003);
    • incidental to other permissible uses or disclosures;
    • that are part of a limited data set (does not contain protected health information that directly identifies individuals);
    • made to patient or their personal representatives;
    • for which a written authorization form from the patient has been received.
  7. Revoke your authorization to use or disclose health information – You choose who you share your lab results with.
  8. Receive notification if affected by a breach of unsecured PHI
How Medical Information About You May be Used and Disclosed

Personalabs may use and/or disclose your medical information for the following purposes:

Treatment: We may use and disclose protected health information in the provision, coordination, or management of your health care, including consultations between health care providers regarding your care and referrals for health care from one health care provider to another.

Regular Healthcare Operations: We may use and disclose protected health information to support functions of our practice related to treatment and payment, such as quality assurance activities, case management, receiving and responding to patient complaints, physician reviews, compliance programs, audits, business planning, development, management and administrative activities.

Appointment Reminders: We may use and disclose protected health information to contact you to provide appointment reminders.

Treatment Alternatives: We may use and disclose protected health information to recommend possible treatments that may be of interest to you

Business Associates: There may be some services provided in our organization through contracts with Business Associates. Examples include working with a physician network to provide your lab order, result oversight, treatment providing etc. When these services are contracted, we may disclose some or all of your health information to our Business Associate so that they can perform the job we have asked them to do. To protect your health information, however, we require the Business Associate to appropriately safeguard your information.

Health Oversight Activities: We may disclose protected health information to federal or state agencies that oversee our activities.

Law Enforcement: We may disclose protected health information as required by law or in response to a valid judge ordered subpoena. For example in cases of victims of abuse or domestic violence; to identify or locate a suspect, fugitive, material witness, or missing person; related to judicial or administrative proceedings; or related to other law enforcement purposes.

Lawsuits and Disputes: We may disclose protected health information about you in response to a court or administrative order. We may also disclose medical information about you in response to a subpoena, discovery request, or other lawful process.

Inmates: If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release protected health information about you to the correctional institution or law enforcement official. An inmate does not have the right to the Notice of Privacy Practices.

Coroners, Medical Examiners, and Funeral Directors: We may release protected health information to a coroner or medical examiner. This may be necessary to identify a deceased person or determine the cause of death. We may also release protected health information about patients to funeral directors as necessary to carry out their duties.

Public Health Risks: We may disclose your protected health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. The disclosure will be made for the purpose such as controlling disease, injury or disability.

Our Responsibilities

We are required to maintain the privacy of your health information. In addition, we are required to provide you with a notice of our legal duties and privacy practices with respect to information we collect and maintain about you. We must abide by the terms of this notice. We reserve the right to change our practices and to make the new provisions effective for all the protected health information we maintain. If our information practices change it will be updated on our website.

Your health information will not be used or disclosed without your written authorization, except as described in this notice. The following uses and disclosures will be made only with explicit authorization from you: (i) uses and disclosures of your health information for marketing purposes, including subsidized treatment communications; (ii) disclosures that constitute a sale of your health information; and (iii) other uses and disclosures not described in the notice. Except as noted above, you may revoke your authorization in writing at any time and stop using the service.

Non-personally Identifiable Information We Collect

We may collect non-personally identifiable information about you in a number of ways, including tracking your Internet activities through your IP address, computer settings or most-recently visited URL.

When you use this Website we might insert some instructions on your computer or mobile device. These instructions will be in the form of a “cookie” or similar file. Cookies are small pieces of instruction stored on your hard drive or device, not on our Website. Cookies provide us with information that we use to enhance your experience on the Website. Right now, there are two basic types of cookies. One is a session cookie which terminates when the user’s session ends. The second is a persistent cookie, which is a text file that stays stored on your computer for a period of time. Your Internet browser contains instructions about how to remove persistent cookies. If you reject all cookies, you may not be able to create or sign in to your account with us or otherwise take full advantage of our Site.

We use cookies to collect information, on an aggregate basis, about how the Website is used. This information may include the date and time of visits to the Website and time spent on the Website. We also use cookies to learn more about our audience size and usage patterns, to store information about your preferences so as to allow us to customize our Website according to your interests and provide a more personalized experience, to speed up searches or to recognize you when you return to our Website, to identify the pages viewed or searched for, page response times, download errors, length of visits, page interaction information (such as click, scrolling, etc.) or methods used to browse away from a page, but none of our cookies is intended to identify you personally. You can obtain more information about cookies at

If you do not want us to collect non-personally identifiable information as stated herein, please do not use the Website.

Personalabs sends promotional emails to keep our customers and non-customers who have subscribed to our email newsletter informed about Personalabs news, products, services and promotions. If you are receiving our email newsletter and want us to stop sending it to you, you can unsubscribe at any time by simply clicking the “unsubscribe” link at the bottom of an email.

Having trouble unsubscribing? Send an email to with the subject line “unsubscribe”. If you are unsubscribed, any emails you receive from will be directly related to your orders.

For More Information or to Report a Problem

If you have questions about this notice or would like additional information, you may contact our corporate office at the telephone or address below. If you believe that your privacy rights have been violated, you have the right to file a complaint with the Privacy Officer at PERSONALABS or with the Secretary of the Department of Health and Human Services. The complaint must be in writing, describe the acts or omissions that you believe violate your privacy rights, and be filed within 180 days of when you knew or should have known that the act or omission occurred. We will take no retaliatory action against you if you make such complaints.

The contact information for both is included below.

U.S. Department of Health and Human Services

Office of the Secretary 200 Independence Avenue, S.W. Washington, D.C. 20201 Tel: (202) 619-0257 Toll Free: 1-877-696-6775


Notice of Privacy Practices Availability

This notice will be prominently posted in footer of the website.

You can download a copy from thewebsite.

Notice of Privacy Practices Availability

This notice will be prominently posted in footer of the website. You can download a copy from thewebsite.

Got questions?

Customer service agents are standing by to assist you if you need
help along the way.


Save up to
80% on meds!

We now offer pharmacy discounts through our PersonalabsRx platform.

We now offer pharmacy discounts through our PersonalabsRx platform.

Would you like to sign up for PersonalabsRx?